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FAQ

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  • I am a retailer or distributor. Can I open a DISTRIBUTOR/WHOLESALER ACCOUNT with Fee Brothers?
    As it currently stands, Fee Brothers is not accepting any additional distributor/wholesaler accounts. If you’d like to make a purchase for commercial use, "Contact Us" to let us know where you’re located, and we can give you the contact information for the distributor who covers your area. To obtain product, you would have to contact them.
  • Can I ORDER PRODUCTS directly from Fee Brothers?
    Fee Brothers does not sell directly to the public with the exception of selling over-the-counter at our retail operation located at our facility in Rochester, New York.
  • Where can I buy Fee Brothers products ONLINE?
    If you’d like to make a purchase for personal use, you can order Fee Brothers products from www.BarProducts.com. If you don’t see what you’re looking for on their website, let them know and they’ll special order it for you! If you’d like to make a purchase for commercial use, just "Contact Us" to let us know where you’re located, and we can give you the contact information for the distributor who covers your area.
  • Who is the COMMERCIAL DISTRIBUTOR of Fee Brothers products in my area?
    If you’d like to make a purchase for commercial use, "Contact Us" to let us know where you’re located, and we can give you the contact information for the distributor who covers your area.
  • How can I find out which LOCAL STORES sell Fee Brothers products?
    If you are looking for a nearby retail store that carries Fee Brothers products, "Contact Us" and we will happily direct you to your state's distributor so they can share with you which local retail operations they supply.
  • Will you refund or replace my damaged AMAZON ORDER?
    Fee Brothers does not have an Amazon store, and we don’t sell our products on Amazon. We sell to distributors, and either our distributors or their retail customers sell on Amazon. For customer service, you would need to work with the specific Amazon seller who sold you your product.
  • Where can I find RECIPES which use Fee Brothers products?
    While we think we’re good at making quality products, we do not claim to be the world’s best mixologists. We recommend searching Google, YouTube, Instagram—and so on—for the thousands of recipes out there to find one that might agree with you. We are in the process of compiling a book of bartenders’ drink recipes which use Fee Brothers products, and we’re hoping that it is released in the near future.
  • Can I purchase GALLONS, DRUMS, or BARRELS of Fee Brothers bitters for my brewery, cidery, distillery, RTD, etc.?
    "Contact Us" explaining what you're looking for, and we'll have someone reach out to you!
  • Do any Fee Brothers products contain common ALLERGENS?
    While most Fee Brothers products do not contain any of the FDA's "Big 9" allergens (i.e., soy, wheat, dairy, peanut, tree nut, fish, shellfish, egg, sesame), there are a few exceptions listed below: Fee Brothers Black Walnut Bitters contains the tree nut allergen (walnut) as classified by the FDA. Additionally, this product contains sulphites as a preservative. Additionally, the following Fee Brothers products contain the dairy allergen (milk) as classified by the FDA: Daquiri Mix Margarita Mix Swee-Tart Mix Whiskey Sour Mix Post Mix Margarita Post Mix Sour
  • Are Fee Brothers products KOSHER?
    At this point, most of our products have been certified Kosher by OK Kosher, except for the following: Celery Bitters Gin Barrel-Aged Orange Bitters (not to be confused with our West Indian Orange Bitters) Swee-Tart Mix Olive Brine We also have a few products which are Kosher-Dairy: Daquiri Mix Whiskey Sour Mix Margarita Mix Post Mix Margarita Post Mix Sour That being said, it was only in June of 2022 that we went through the Kosher certification process, and we are still in the process of using up some of our old labels—the labels without the Kosher symbol on them—before we begin using our newly-printed labels with the Kosher symbol on them. If you look at the lot number on a Fee Brothers bottle, the first two numbers reflect the year in which that bottle was produced (e.g., If the lot number says 194930, that means that it was made in 2019). So if the lot number on a bottle begins with a “23,” that will indicate that the bottle was produced in 2023, well after our Kosher certification was in place. So aside from the products listed above, anything we bottled in 2023 will be Kosher certified. We’re on a trajectory to begin using the newly-printed kosher labels on all of our products by the end of this year. CLICK HERE for our current Kosher certification to this email for your reference. We really appreciate your patience as we continue updating our labels to reflect our Kosher certifications!
  • Are Fee Brothers products GLUTEN-FREE?
    Most of our offerings, including our bitters, cordial syrups, brines, botanical waters, and coffee flavorings, are certified gluten-free by Gluten Intolerance Group (GIG). There are, however, two exceptions to this rule: Fee Brothers Swee-Tart Mix and Fee Brothers Olive Brine. These specific products are not certified gluten-free because they are produced and packaged in facilities separate from our main production facility and are outside of our certification. It's important to note that our certification occurred in November 2022. Due to our large stock of pre-printed labels, you may encounter some of our products that lack the gluten-free symbol. We are actively working on depleting our existing label stock without the symbol before transitioning to our newly printed labels, which prominently display the gluten-free symbol below:
  • Are Fee Brothers products VEGAN?
    Most Fee Brothers products have been self-declared as vegan. However, it's important to note that some specific products do contain dairy ingredients and therefore are not considered vegan. These products include: Swee-Tart Mix Daquiri Mix Whiskey Sour Mix Margarita Mix Post Mix Margarita Post Mix Sour The determination of vegan status for our products is made internally through self-declaration, a standard practice within the food and beverage industry. Fee Brothers conducts a thorough review of documentation and certificates of analysis provided by each of our ingredient suppliers for every raw material utilized in our batch production process.
  • Do Fee Brothers bitters contain ALCOHOL?
    While many bitters are spirits-based, Fee Brothers marches to the beat of a different drum. Our bitters are crafted with vegetable glycerin instead of spirits. Fun fact: this original recipe was how we survived Prohibition! It's important to note that while our bitters don't contain alcohol spirits, the flavoring ingredients do contain alcohol essence the same way that vanilla extract contains alcohol essence.
  • Do Fee Brothers products have an EXPIRATION DATE?
    You can tell when a product was made by the first two numbers of the lot number that is printed on the label (e.g., If the lot number says 224930, that means that it was made in 2022). BITTERS Shelf-Life: 5 years unopened. Once opened we recommend 3 years for best quality. Additional Recommendations: For extended shelf-life we recommend keeping this product away from sunlight and properly sealed. Once the product has been opened, we recommend a 3-year shelf-life for optimal quality. Fee Brothers Mole Bitters must be refrigerated after opening. BOTANICAL WATERS Shelf-Life: 3 years unopened. Once opened we recommend 2 years for best quality. Additional Recommendations: For extended shelf-life we recommend keeping this product away from sunlight and properly sealed. Once the product has been opened, we recommend a 2-year shelf-life for optimal quality. BRINES Shelf-Life: 3 years unopened. Refrigerate after opening and dispose after 1 year. Additional Recommendations: For extended shelf-life we recommend keeping this product away from sunlight and properly sealed. Once the product has been opened, the product must be refrigerated and disposed of after 1 year. COCKTAIL MIXES Shelf-Life: 3 years unopened. Refrigerate after opening and dispose of after 2 years. Additional Recommendations: For extended shelf-life we recommend keeping this product away from sunlight and properly sealed. Once the product has been opened, the product must be refrigerated and disposed of after 2 years for optimal quality. CORDIAL SYRUPS Shelf-Life: 3 years unopened. Once opened we recommend 2 years for best quality. Additional Recommendations: For extended shelf-life we recommend keeping this product away from sunlight and properly sealed. Once the product has been opened, we recommend a 2-year shelf-life for optimal quality. POWDERED MIXES Shelf-Life: 5 years unopened. Additional Recommendations: Once opened, make sure the item is sealed tightly and away from moisture.
  • How should Fee Brothers products be STORED?
    To preserve quality, we recommend storing our products away from light at room temperature. Refrigeration is acceptable, but not required. The only slight exceptions to this rule are Fee Brothers Mole Bitters, Fee Brothers Olive Brine, and Fee Brothers Zesty Deli Dill Pickle Brine, which should be refrigerated once they are opened.
  • Does Fee Brothers have a STOREFRONT?
    Yes! Fee Brothers' storefront is located at: 453 Portland Avenue Rochester, NY 14605 The door to our storefront is directly under the giant yellow sign that reads "FEE BROS." We're open every non-holiday weekday from 9 AM to 4:30 PM. Check our business listing on Google around holidays for updated hours.
  • What are Fee Brothers' HOURS?
    Fee Brothers' storefront on Portland Avenue is open every non-holiday weekday from 9 AM to 4:30 PM. Check our business listing on Google around holidays for updated hours. Aside from our storefront, Fee Brothers' hours of operation are 8:30 AM to 5 PM.
  • Does Fee Brothers offer TOURS?
    At the moment, we are not offering standard tours. If you have a special need for a tour, please reach out via the "Contact Us" page.
  • Does Fee Brothers have a TASTING ROOM?
    Unfortunately, Fee Brothers does not have an onsite tasting room.
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